My Care Family coverage policies are aligned with the most up-to-date guidelines from MassHealth. As the COVID-19 pandemic continues to develop, any changes made to coverage policies by the state will continue to be published to this page. Please check back regularly. For more information on MassHealth, you can visit Mass.gov.
My Care Family has made the following changes to coverage in response to the COVID-19 crisis based on public health and state guidelines.
- Telemedicine services (including telephone and live video)
- Home visits for services when medically necessary and clinically appropriate.
- Access to out-of-network providers for the initial COVID-19 test or treatment when no in-network providers are available.
As a reminder, members are also able to access early refills for maintenance prescriptions as long as additional refills are available. Please check with your pharmacy if you have any questions.