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Get the latest information about our COVID-19 response

AllWays Health Partners is committed to ensuring timely access to the health care services and coronavirus (COVID-19) information you may need during this public health emergency. Our resource center contains links to important information for our members, employers, brokers and providers. You'll also find:

Find the COVID-19 information that's important to you

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Provider FAQ

Frequently asked questions about coronavirus

Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are taStories around the coronavirus disease are developing daily. The best source for credible news on COVID-19 is the CDC (Centers for Disease Control and Prevention). You can check their website to find the latest updates and recommendations, including resources like:


The Massachusetts Department of Public Health is also a helpful resource for more of the latest updates.hey hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.

Coronavirus Disease 2019 (abbreviated as “COVID-19”) is a respiratory disease caused by a novel (new) coronavirus. It is thought to spread mainly through close contact from person-to-person in respiratory droplets produced when someone who is infected coughs, sneezes or talks. People who are infected often have symptoms of illness. However, some people who feel well and are without symptoms may be able to spread virus. Symptoms range from mild to severe and include fever, cough, and shortness of breath. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. Older adults and people with chronic medical conditions may be at greater risk.

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Because there is currently no vaccine for COVID-19, the CDC recommends these everyday preventive actions to help stop the spread of disease:

  • Practice social distancing and stay home as much as possible
  • Avoid close contact with people who are sick
  • If you do go outside:
    • Put distance between yourself and others (about 6 feet or more)
    • Avoid touching your eyes, nose, and mouth with unwashed hands
    • If you have contact with a frequently touched surface, wash your hands before you touch your face
    • If soap and water are not readily available, use an alcohol-based hand sanitizer
    • Cover your mouth and nose with a cloth face cover when out of your residence and around others
    • Please note that beginning on May 6, Massachusetts residents are required to wear face coverings in public places where social distancing is not possible. Visit Mass.gov to learn more about this mandate and what you can use for a mask.
  • In addition, if you’re home or outside:
    • Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, after blowing your nose, coughing, or sneezing, and before and after providing routine care for another person who needs assistance (such as a child or elderly person)
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash

 
If you share a residence with someone who is infected with COVID-19, visit the CDC website for extra steps to take when caring for someone at home.

Massachusetts has created a first-in-the-nation contact tracing program, called the Community Tracing Collaborative, to reach out to contacts of confirmed positive COVID-19 patients. This team makes phone calls to notify and help protect others who may be exposed to the virus. You can participate by answering a phone call from a MA COVID Team member who will connect you with critical medical support and resources. Visit Mass.gov to learn more.

Symptoms of COVID-19 are very similar to those of the flu and other upper respiratory infections. If you have a fever, cough, or difficulty breathing, you should contact your doctor or another health care professional.
 
To support you in better understanding symptoms and if you should be evaluated for COVID-19, Partners HealthCare has created the COVID-19 Screener that is available in your AllWays Health Partners member portal at allwaysmember.org. In addition, My Care Family members have access to Buoy, a free web-based tool you can use to check your symptoms on buoy.com/mass.

Be aware of coronavirus-related scams

Many scammers and hackers are taking advantage of the challenges and uncertainty surrounding COVID-19. There is a heightened risk of scams and price gouging during financial disruptions. This includes tricking people into sharing their personal data, buying fake vaccines or treatments for coronavirus, donating to fake charities/organizations, and more.

You can avoid becoming a victim of these scams by being cautious about responding to calls, emails, or letters that use the coronavirus to scare or pressure you into sharing your personal information. To learn more about scams and what you can do to avoid them, visit the Federal Trade Commission’s page on coronavirus scams. The Middlesex County District Attorney’s Office also has a list of common COVID-19 scams and additional tips for avoiding them.
 
If you aren’t sure if something is a scam, check with a trusted source like the U.S. Government, CDC or World Health Organization. You can contact AllWays Health Partners customer service at the number on the back of your member ID card to verify or ask questions about any communications using our name. For example, you should contact us before purchasing unsolicited AllWays Health Partners insurance policies or agreeing to changes to the terms of your current insurance policy. You can also send an email to customerservice@allwayshealth.org or start a Live Chat during regular business hours on the allwaysmember.org portal.

In our community

We’re dedicated to providing support during these challenging times by partnering with several local programs focused on caring for the health of our communities. Some examples include:

We’re honored to join several Boston-based organizations to support the Boston Resiliency Fund. This fund was created by the City of Boston to distribute critical resources to front-line workers, health care providers, and Boston families impacted by the COVID-19 crisis.
As part of AllWays Health Partners’ Your Care Circle program, we partner with Community Servings, an organization that delivers medically-tailored, nutritious meals to chronically ill members with complex conditions. During the pandemic, we expanded this partnership to support members who fall into high-risk categories for COVID-19, including those who have tested positive or are currently under quarantine – all at no cost to our members.

In addition, AllWays Health Partners is hosting a series of free webinars focused on helping our community during the COVID-19 pandemic. Each webinar is free and open for anyone to attend, so members are welcome to share with friends and family.
Learn more about the series and sign up for the next upcoming webinar here.

Stay on top of health insurance trends for brokers and employers

The AllWays Insider blog provides weekly industry news updates along with helpful tips for doing business during the pandemic, with resources like:

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Keep up with health care news, tips, and trends for providers

The Best Practice blog is focused on helping you keep your patients healthy and safe, with information on how AllWays Health Partners supports our members and providers.

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